CALL CENTER MANAGEMENT SOFTWARE
Softweb Technology provides Call Center Management Software and a call center management system refers to a software solution that helps improve customer interactions, service levels, and user experience. Simply put, it's a modern way of managing the day-to-day call center operations—training, forecasting, reporting, scheduling, and many others..
Benefits of Call Center Management Software
- Handle overflow calls.
- Reduced costs.
- Decrease call abandonment.
- Improves call quality during peak hours.
- 24/7/365 support for a fraction of the price.
- Increase customer satisfaction.
- Ensure business continuity.
Features of Call Center Management Software
- Call Reports & Recording.
- Real-Time Call Statistics.
- Agent Dashboard with Live Caller Info.
- Admin Dashboard.
- Sticky Agent.
- Real-Time Call Monitoring.
- Blended Calling.